Yesterday Microsoft decided to sue Salesforce, a web based customer relations management (CRM) system. Microsoft’s beef? They do not like how Salesforce displays menus in browsers. Now, I prefer SugarCRM, an open source product similar to Salesforce. Microsoft also has its own CRM… nobody uses it. All three server products can run in Azure, Microsoft’s cloud platform, or Windows 200x server. All three clients interfaces are in a browser.
Where will this all end, Microsoft? Are you going to sue anybody who displays a menu on a website? Will you sue anybody who produces products that are better than yours for your platforms?
Instead of suing, why not just build better products? When customers use CRM they are looking to build an edge on their competition by improving relations. Microsoft should improve relations with all the time and money they spend suing their partners.